Shipping Policy

This Shipping Policy explains how Pretty Good Boy manages order preparation, shipment updates, delivery timing, address review, and carrier-related situations.

We want customers to understand what may happen after an order is placed. Shipping times may vary based on destination, carrier activity, order volume, holiday schedules, and other delivery conditions outside the store’s direct control.

1. Order Preparation

After an order is placed, it enters review and preparation before being transferred to a shipping carrier. Most orders are prepared within 1–3 business days after payment confirmation and order review are complete.

Orders placed during weekends, holidays, or high-volume periods may begin preparation on the next available business day.

Once an order has moved into packing or shipment, certain changes may no longer be available.

2. Estimated Delivery Timing

Delivery time begins after the package has been accepted by the shipping carrier. Estimated delivery windows are not guaranteed and may vary depending on location, shipping method, and carrier operations.

A typical delivery estimate may range from 4–10 business days from order review to delivery, depending on processing time, selected shipping method, carrier route, and delivery location.

3. Shipping Fees

Shipping fees, available delivery options, and any applicable shipping promotions are displayed during checkout before the order is completed.

The final shipping cost may depend on order details, delivery location, selected shipping method, package size, and available carrier options.

4. Tracking Information

When tracking is available, shipment details may be sent through the contact information provided at checkout or displayed through the order status page.

Tracking updates may not appear immediately after a shipping label is created. Carriers may need additional time to scan and update shipment movement in their system.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Pretty Good Boy is not responsible for delays, failed delivery attempts, returned shipments, or misdirected packages caused by incorrect, incomplete, outdated, or inaccessible address information provided by the customer.

If you notice an address issue after placing an order, please contact us as soon as possible. We will review the request if the order has not yet entered shipment.

6. Delivery Delays

Delivery delays may occur due to circumstances outside the store’s control. Possible reasons may include:

• Carrier network delays
• Weather or regional service interruptions
• Holiday schedules
• High-volume shipping periods
• Incomplete or inaccurate delivery information
• Building access restrictions or failed delivery attempts

Once a package is transferred to the carrier, delivery movement and final delivery timing are managed by the carrier.

7. Lost or Delayed Packages

If tracking shows that a package is delayed, please first review the latest carrier update. In some cases, tracking may pause before the package moves again.

If the tracking status has not changed for an extended period, customers may contact the carrier for more information. You may also contact Pretty Good Boy, and we will review the available shipment details where possible.

8. Returned or Undeliverable Packages

A package may be returned to sender if the address is incomplete, delivery attempts are unsuccessful, the package is refused, or the shipment is not claimed within the carrier’s required timeframe.

If a package is returned to us, we may review the order and contact the customer regarding available next steps. Additional shipping costs may apply if reshipment is requested.

9. Shipping Availability

Available shipping destinations and shipping methods are shown at checkout. If a delivery option is not available for a specific address, the checkout page may not display that shipping method.

Shipping availability may change over time based on carrier service areas, operational needs, and store shipping settings.

10. Customer Responsibility

Customers should review order details, shipping address, contact information, and delivery options before completing checkout.

If an order requires attention after purchase, contacting us early gives us a better opportunity to review the request before fulfillment progresses.

11. Contact Information

For questions about shipping, tracking, delivery status, or address review, please contact Pretty Good Boy using the information below.